Frequently Asked Questions

What currency will I be charged in?

All prices on are in US dollars.

Do you ship internationally?

We do not ship outside of the US and Canada.

When will I receive my order?

Upon checkout, an estimated delivery date will be provided. Once your order has placed, you will be able to see the most up-to-date estimated delivery date by using our order tracker

What is the difference between a commercial or residential address?

We will send a confirmation email with your order number and detailed breakdown of items selected. If your email service utilizes a junk mail filter, you may need to add us ([email protected]) to your address book to receive messages. Please remember that Defender does not participate in the sale or trade of your information, including email addresses.

I need an item that is marked Limited Quantity or Hazmat. How will you ship this?

Limited Quantity and Hazmat items can only ship standard ground service. This does not include 1 day, 2 day, 3 day or US Postal Service mail. If you have some items on your order that are not hazardous and you need them quickly, we recommend placing them in another order separate from the hazardous items. This will prevent delays in processing.

I need to make a change to my order.

Orders for in stock items do process very quickly, often the same day ordered. We will make every effort to assist, but if your order has been released to the shipping floor we may not be able to stop it. Please have your order number ready and call us at 800-435-7180 or email us during business hours

Why did my order get split apart?

Certain items, such as boats & motors, must be placed on their own order. The Department of Motor Vehicles requires a clean invoice for boat registration. They have asked we not include any extras, even if they are for use with your boat and/or motor.